Please make sure you upload the .htaccess file in the zip provided to the root of your website. Sometimes this file will be hidden on windows when you unzip and upload the files individually so you need to make sure you can view all hidden files in the folder others wise you may miss uploading it.
Alternatively you can upload the zip we provided and unzip it in cpanel file manager on your web host, this will ensure all files have been uploaded and are in the correct folder structure.
Posted in: Installing Sites